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Pest Control Technician
COLUMBIA SC 29240
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-90645002

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Gregory Pest Solutions

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  Job posted:   Thu Jun 7, 2018
  Distance to work:   ? miles
       
  1 Views, 0 Applications  
 
Pest Control Technician
Pest Control Technician


Gregory Pest Solutions
Columbia, SC
$12-$14/hour plus applicable commission and bonus



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General Summary:


IPM Sales and Service Specialist (hereafter known as Specialist) provides pest management sales and services to businesses and homeowners. Takes advantage of opportunities to sell additional company services and products to existing clients, and sells service to new businesses and homeowners in assigned territory. Specialist delivers pest management sales and services in accordance with company policy and within governmental requirements.


Maintains company vehicle and other assigned assets such as PDA, cell phone, printers ETC. as requested. Develops and maintains positive and professional relationships with clients. Specialist is proactive in solving client pest problems and communicates effectively with internal and external clients. Data collection and or paperwork are accurate, thorough, and on-time.


To perform this job successfully, an individual must be able to perform the Principle Duties and Responsibilities satisfactorily. Listed below are the Principle Duties and Responsibilities, Basic Qualifications, and Essential Job Functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the Principle Duties and Responsibilities.





Basic Qualifications - Required:

+ Minimum of a High school diploma or equivalent, college desired.

+ Valid South Carolina motor vehicle operator's license and driving history which meets Gregory's Driver Selection/Performance Criteria.

+ Achieve pest control registrations, certifications or license for each state that work is performed as directed by Technical Director to comply with company needs and state law. Must submit to and pass our company drug screening, background check, and MVR.







Required Skills:

+ Read, write reports legibly, and comprehend pesticide labels and training materials printed in English. Must have computer knowledge and must exhibit skill as part of interview process.

+ Ability to lift and carry up to 50 pounds frequently and up to 75 pounds on occasion.

+ Operate a motor vehicle according to company policy.

+ Enter and exit structures and crawl spaces; climb over and on top of structures; ascend and descend stairs.

+ Use OSHA mandated personal protective equipment.

+ Visually inspect for pests, pest harborage, pest entries, etc.

+ Use application equipment, inspection equipment, small hand tools and small power tools.

+ Tolerate a variety of environmental conditions, including seasonal weather, damp and/or dusty locations. Sell and deliver quality service.







Required Competencies:


Communication (core competency)

+ Verbal and written communication is clear, accurate, and concise.

+ Listens actively; asks questions when necessary to ensure understanding; solicits and provides constructive feedback; suggests improvements.

+ Answers phones in a courteous, receptive, and professional manner.

+ Follows-up with individuals on all messages until they are resolved (resolved means that the desired response is completed or scheduled).

+ Uses company phones for business purposes only (avoids non-business conversations with other employees, friends and relatives).

+ Communicates effectively with management, coworkers, clients, and vendors.

+ Assures communication is effective and respectful.

+ Puts clients first when there are calls waiting or on hold (client calls take priority over internal calls).




Teamwork (core competency)

+ Supports team goals; puts the interest of team ahead of self when appropriate.Builds consensus and shares information with others who should know.

+ Recognizes and respects the contributions and needs of others.

+ Shows respect for diverse opinions and perspectives; treats others, such as diversity groups, fairly.

+ Motivates others to achieve results through example and encouragement.

+ Uses company resources in an efficient and productive manner.

+ Involves others when necessary to overcome challenges and develop solutions.




Individual Skills - I (core competency)

+ Is trustworthy, open, and honest; shows appropriate discretion with confidential information.

+ Faithfully executes own duties and responsibilities without direct supervision.

+ Takes initiative when necessary (without exceeding boundaries).

+ Offers suggestions for improvement; embraces and implements change.

+ Effectively organizes own work.

+ Acts dependably to get things done right the first time.

+ Considers positive and negative consequences before acting; makes decisions in a timely manner.




Individual Skills - II (core competency)

+ Takes advantage of opportunities to add value to the business.

+ Shows self-control and is truthful even under trying circumstances.

+ Exhibits loyalty to the company.

+ Accurately represents company products and services.

+ Talks directly and privately with others to resolve differences.

+ Reserves judgments until all facts are known.

+ Works within company guidelines.




Individual Skills (position competency)

+ Wears clean company uniform, and wears appropriate footwear.

+ Maintains personal hygiene (e.g., clean-shaven, showered, shirt tucked inside trousers, etc.).




Administration (core competency)

+ Reports and data collection, including paperwork, are thorough, accurate, legible, and on time; keeps vehicle neat and orderly.

+ Uses company phone system in a skillful and professional manner; effectively transfers calls to others.

+ Gives adequate notice to a person(s) responsible for ordering office supplies to avoid out-of-stock situations.

+ Is present for work as scheduled (is neither late nor absent without a legitimate excuse). This includes all on-call responsibilities.

+ Performs other tasks as requested by his/her immediate supervisor.




Sales (position competency)

+ Works cooperatively with sales department to sell company services.

+ Follows up promptly when notified of a prospective client (within a reasonable amount of time after receiving the lead).

+ Suggests additional company services to clients when appropriate.

+ Identifies and calls on businesses in territory not currently using Gregory services.




Safety (position competency)

+ Wears required safety gear when appropriate (e.g., cover-all, gloves, knee pads, hard hat, safety glasses, hearing protection, goggles, HEPA respirator, pesticide respirator, etc.).

+ Maintains company vehicle in accordance with company guidelines.

+ Maintains required safety equipment, and manuals in a company vehicle (e.g., fire extinguisher, flares, policy manual, etc.).

+ Operates company vehicle safely, and according to company guidelines.

+ Follows company guidelines when using tools, equipment, and materials (e.g., mixes properly, keeps pesticides secure, washes hands, properly labels containers, etc.).




Service - I (position competency)

+ Is friendly and cordial when providing pest control services (e.g., smiles, friendly chatting with customers, etc.).

+ Takes advantage of opportunities to exceed client expectations.

+ Responds cooperatively with requests to help fellow employees meet client expectations.

+ Works whatever days and times are necessary in order to meet client expectations.

+ Explains actual or potential problems to the client, face-to-face (versus mailing a written report, or phone call).

+ Finds ways to include unscheduled events into daily route/routine (e.g., urgent leads, a client with problems, etc.).

+ Clearly explains to new clients what to expect as a result of recommended pest control treatments before proceeding with treatments.

+ Works whatever days and times are necessary in order to meet client expectations.

+ Takes ownership of their accounts, ensuring all documentation is provided. (e.g. Maintaining Log Book- license, certification, insurance, trending etc.)




Service - II (position competency)

+ Responds to client complaints within a reasonable amount of time after receiving notification (e.g., calls the client to listen to the problem, schedules visit, etc.).

+ Interacts with a client in a friendly, and professional manner (e.g., lets client fully explain concerns without interrupting, asks questions, listens carefully, makes eye contact, etc.).

+ Works proactively with the client to prevent potential pest problems (e.g., recommends cleaning supplies/equipment, where to seal cracks/openings, etc.).

+ Reports to client contact person before providing pest control services (to learn about any new problems), and after providing pest control services (to give a progress report, share any newly identified concerns).

+ Involves others in solving client pest problems when solutions are unclear.

+ Builds positive, strong relationships with clients (e.g., looks for common interests; friends, activities, associations, etc.).




Service - III (position competency)

+ Follows company guidelines during pest control treatments (e.g., reads/heeds labels, performs proper inspections, uses punch tags/date stickers, etc.).

+ Is receptive to suggestions from others on how to be a more effective technician (e.g., managers, training sessions, etc.).

+ Is straightforward and forthcoming with clients about problems.




Organization (position competency)

+ Maintains proper inventory of tools, equipment, and materials on a company vehicle, so as to complete scheduled activities without interruption.

+ Communicates effectively with branch office (e.g., relays messages, passes on leads, shares information, etc.)

+ Paperwork is accurate, complete, legible, and on-time (i.e., activity reports, application reports, inspection reports, expense reports, proposals, etc.).




Equipment Care and Asset Management (position competency)

+ Respects company property.

+ Takes appropriate measures to protect and safeguard issued equipment. (i.e. Cellphones, Computers, PDA's , Vehicles, etc.)

+ Maximizes use of company assets.

+ Reports any incident involving issued equipment immediately to Supervisor.




Client Service (core competency)

+ Treats clients with courtesy and respect.

+ Shows empathy for the needs and concerns of clients.

+ Acts quickly to address client concerns and questions.

+ Takes advantage of opportunities to exceed client expectations.

+ Is straightforward and forthcoming with clients about problems.

+ Performs other duties as directed (such as occasional travel, overnight, and/ or nights and weekends etc.).









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